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Description
Overview
Born for Creative Pros
The new ProArt Studiobook 16 OLED is a powerful mobile workstation that exceeds all expectation and goes far beyond the extraordinary. Its unstoppable 13th Gen Intel® Core™ i9 HX processor, up to NVIDIA® GeForce RTX™ 4070 graphics, vast amounts of memory and ultrafast storage will supercharge your content creation workflow and let your imagination do what it does best. The certified colour-accurate 16-inch 3.2K 120 Hz OLED touchscreen will do full justice to your creative vision, and you’ll enjoy unrivaled precision control of your apps with the large, stylus-compatible haptic touchpad and intuitive ASUS Dial rotary control. Take your creativity to the next level with ProArt Studiobook 16 OLED.
PERFORMANCE
More power to you on the go
Performance is the essence of ProArt Studiobook 16 OLED, putting desktop-grade content-creation capabilities in a take-anywhere package. The 13th Gen Intel Core i9 processor makes light work of compute-intensive workloads, and it is teamed with a professional-grade NVIDIA GeForce RTX 4070 GPU, two of the latest, fastest SSDs, and up to 64 GB of high-performance RAM. Finally, there’s a mobile workstation that truly deserves the name.
CPU
Tackle the heaviest workloads
The latest 13th Gen Intel Core i9-13980HX processor has a Turbo Boost speed of up to 5.6 GHz, and its 100 W maximum TDP gives makes light work of CPU-heavy tasks.
GPU
Create the future, fast
Creating the future is easy when you have the awesome graphics power of the NVIDIA GeForce RTX 4070 Laptop GPU on tap. Built with the latest Ada Lovelace architecture, it enables ultrarealistic ray-traced graphics, cutting-edge AI computing and programmable shading — lifting all visuals to the next level. In short, no matter how heavy your demands, from product design and model rendering to video encoding, the RTX 4070 Laptop GPU delivers all the performance needed for top-end content creation. ProArt Studiobook 16 OLED is also supplied with NVIDIA Studio Drivers, ensuring every creative task is able to perform at its best.
ASUS IceCool Thermal Technology
It’s cool to be quiet
The advanced ASUS IceCool Pro thermal technology in ProArt Studiobook 16 OLED gives it the edge when it comes to performance and quietness. Liquid metal thermal materials on the CPU, five heat pipes and larger 102-blade dual fans ensure optimum cooling performance. The new per-key keyboard lighting with air-intake design also helps maximize airflow, too. All this technology helps keep noise levels below 40 dBA in Standard cooling mode, or you can unleash the full 150 W combined CPU/GPU TDP whenever you need to. Cool, quiet, and powerful: what more do you need?
ASUS OLED DISPLAY
16” 3.2K 120 Hz OLED HDR 16:10 touchscreen
For serious creative work, you need a seriously good display. Its 3.2K 120 Hz OLED HDR6 touchscreen is simply superb, with truly photorealistic visuals that are VESA DisplayHDR™ True Black 500 certified for ultra-high contrast and deep blacks, and a 100% DCI-P3 industry-standard colour gamut for vivid, true-to-life colours. It’s also Dolby Vision certified for realistic, ultravivid HDR visuals. Colour accuracy is ensured with Calman Verified and PANTONE® Validated certifications, along with a remarkable Delta E colour-accuracy value of less than 27. To protect your eyes during long late-night sessions, it has 70%-lower blue-light emissions than LCD models8, and it’s certified for eye care by TÜV Rheinland. For intuitive, natural input, the touchscreen also supports the latest MPP 2.0 styluses with up to 4096 pressure levels.
TOUCHPAD
The professional touch
The new large12 haptic touchpad on ProArt Studiobook 16 OLED is a boon for efficient creativity. It’s the world’s first haptic touchpad with stylus support, making it even more versatile, and it uses linear resonant actuator (LRA) technology to provide a precise and responsive haptic feedback.
ASUS DIAL
Make magic happen with ASUS Dial
Discover new ways to work with the exclusive ASUS Dial, an intuitive physical controller that gives you instant and precise fingertip control over parameters in your creative apps. You can easily change brush size, or rapidly undo actions to make your creative workflow smoother. It’s fully customisable — and works with a wide range of apps!
ProArt Creator Hub
Personalise your creativity
ProArt Creator Hub is a personal portal where you can monitor your device’s status, personalise settings, or optimise your workflow for endless creativity. It features an overview Dashboard, Fan Profiles to customise cooling performance, and Control Settings for ASUS creative components personalisation. There’s also a new colour Control that helps you optimise colour tools: we’ve collaborated with Pantone® to provide digital colour data that will help you express your wild creativity.
DESIGN
Crafted for professionals
ProArt Studiobook 16 OLED has a new stepped hinge design that improves heat dissipation, as well as enabling a slimmer all-round NanoEdge bezel that maximises the display area. The 180° lay-flat hinge makes it easy to share ideas and designs with clients or colleagues. There’s a high-tech anti-fingerprint nano-coating that helps keep the Mineral Black low-reflectivity finish of your ProArt Studiobook 16 OLED spotless. This tough, durable coating also feels silky to the touch.
Professional Sound
Break the sound barrier
For unrivaled audio quality, ProArt Studiobook 16 OLED has a stereo sound system certified by the audio experts at Harman Kardon. It delivers powerful, immersive sound that’s crystal-clear.
The immersive Dolby Atmos® technology indulges you in your favorite entertainment with sound that moves all around you, adding breathtaking realism to music, movies and TV.
High fidelity, high-standard headphone DAC
Bring your music and audio to life with the audiophile-grade ESS® SABRE DAC, featuring Hi-Res Audio certification for the highest possible audio playback quality and the ability to drive the world’s most sophisticated high-impedance headphones. The expanded dynamic range and lower distortion lets you enjoy richer, clearer highs and deeper bass, so you can immerse yourself in virtual 7.1-channel surround sound.
User Experience
Thoughtful, innovative design
We go the extra mile to give you a more effortless and joyful experience, at create or play.
CONNECTIVITY
All the ports, all the productivity
There’s no shortage of I/O ports on ProArt Studiobook 16 OLED, so it’s easy to connect your studio peripherals, display devices and networks wherever you are to maintain your full productivity. There are two Thunderbolt™ 4 USB-C® ports with Power Delivery, DisplayPort™ and VR support; two USB 3.2 Gen 2 ports; a 2.5 Gbps LAN port; the latest HDMI® 2.1 FRL port; and an SD Express 7.0 card reader. ProArt Studiobook 16 OLED also includes ultrafast WiFi 6E (802.11ax), so you can easily connect, create and share on the go.
Military-grade
US military-grade laptop tested for durability
ASUS laptops15 are engineered with extraordinary toughness meet the exacting US MIL-STD-810H military-grade standard, undergoing 12 rigorous test methods and 26 punishing test procedures — exceeding industry standards. The upshot is a range of products that are renowned for reliability and durability. These factors also inherently benefit longevity and thus sustainability, so you can work, travel or relax with the confidence that your ASUS laptop is ready for the real world — today, and long into the future.
Specifications
Colour
Mineral Black
Operating System
Windows 11 Pro - ASUS recommends Windows 11 Pro for business
Processor
Intel® Core™ i9-13980HX Processor 2.2 GHz (36MB Cache, up to 5.6 GHz, 24 cores, 32 Threads)
Graphics
NVIDIA® GeForce RTX™ 4070 Laptop GPU
8GB GDDR6
Up to 2175MHz Boost Clock 130W Maximum Graphics Power with Dynamic Boost
Intel® UHD Graphics
Display
16.0-inch, 3.2K (3200 x 2000) OLED 16:10 aspect ratio, 0.2ms response time, 120Hz refresh rate, 500nits, 550nits HDR peak brightness, DCI-P3: 100%, 1,000,000:1, VESA CERTIFIED Display HDR True Black 500, 1.07 billion colors, PANTONE Validated, Glossy display, 70% less harmful blue light, SGS Eye Care Display, Touch screen, (Screen-to-body ratio)87%, With stylus support
Memory
64GB, 32GB DDR5 SO-DIMM *2
- Memory Max Up to:64GB
Storage
2TB M.2 NVMe™ PCIe® 4.0 Performance SSD
Expansion Slots (includes used)
- 2x DDR5 SO-DIMM slots
- 2x M.2 2280 PCIe 4.0x4
I/O Ports
2x USB 3.2 Gen 2 Type-A
2x Thunderbolt™ 4 supports display / power delivery
1x HDMI 2.1 FRL
1x 3.5mm Combo Audio Jack
1x Headphone/Headset
1x RJ45 Gigabit Ethernet
1x DC-in
SD Express 7.0 card reader
Keyboard & Touchpad
Backlit Chiclet Keyboard with Num-key, 1.4mm Key-travel, Precision Touchpad
Camera
FHD camera with IR function to support Windows Hello
With privacy shutter
Audio
Smart Amp Technology
Built-in speaker
Built-in 4-way stereo speakers
Built-in microphone
Built-in array microphone
harman/kardon (Premium)
with Cortana voice-recognition support
Network and Communication
Wi-Fi 6E(802.11ax) (Dual band) 2*2 + Bluetooth® 5.3 Wireless Card
Battery
90WHrs, 4S1P, 4-cell Li-ion
Power Supply
ø6.0, 240W AC Adapter, Output: 20V DC, 12A, 240W, Input: 100~240V AC 50/60Hz universal
Weight
2.40 kg (5.29 lbs)
Dimensions (W x D x H)
35.60 x 27.10 x 2.09 ~ 2.39 cm (14.02" x 10.67" x 0.82" ~ 0.94")
Built-in Apps
MyASUS
ProArt Creator Hub
ScreenXpert
GlideX
MyASUS Features
System diagnosis
Battery health charging
Fan Profile
Splendid
Function key lock
WiFi SmartConnect
Link to MyASUS
TaskFirst
Live update
ASUS OLED Care
AI Noise Canceling
AdaptiveLock
ASUS Exclusive technology
ASUS Antimicrobial Guard
Microsoft Office
1-month trial for new Microsoft 365 customers. Credit card required.
Military Grade
US MIL-STD 810H military-grade standard
Regulatory Compliance
RoHS
REACH
Security
HDD User Password Protection and Security
BIOS Booting User Password Protection
Trusted Platform Module (Firmware TPM)
BIOS setup user password
Security Lock
McAfee® LiveSafe™
IR webcam with Windows Hello support
Disclaimer
This product has only been tested for compatibility with the Windows 11 operating system, and may encounter compatibility issues if Windows 10 or older OS versions are installed.
OLED
OLED
Born for Creative Pros
The new ProArt Studiobook 16 OLED is a powerful mobile workstation that exceeds all expectation and goes far beyond the extraordinary. Its unstoppable 13th Gen Intel® Core™ i9 HX processor, up to NVIDIA® GeForce RTX™ 4070 graphics, vast amounts of memory and ultrafast storage will supercharge your content creation workflow and let your imagination do what it does best. The certified colour-accurate 16-inch 3.2K 120 Hz OLED touchscreen will do full justice to your creative vision, and you’ll enjoy unrivaled precision control of your apps with the large, stylus-compatible haptic touchpad and intuitive ASUS Dial rotary control. Take your creativity to the next level with ProArt Studiobook 16 OLED.
PERFORMANCE
More power to you on the go
Performance is the essence of ProArt Studiobook 16 OLED, putting desktop-grade content-creation capabilities in a take-anywhere package. The 13th Gen Intel Core i9 processor makes light work of compute-intensive workloads, and it is teamed with a professional-grade NVIDIA GeForce RTX 4070 GPU, two of the latest, fastest SSDs, and up to 64 GB of high-performance RAM. Finally, there’s a mobile workstation that truly deserves the name.
CPU
Tackle the heaviest workloads
The latest 13th Gen Intel Core i9-13980HX processor has a Turbo Boost speed of up to 5.6 GHz, and its 100 W maximum TDP gives makes light work of CPU-heavy tasks.
GPU
Create the future, fast
Creating the future is easy when you have the awesome graphics power of the NVIDIA GeForce RTX 4070 Laptop GPU on tap. Built with the latest Ada Lovelace architecture, it enables ultrarealistic ray-traced graphics, cutting-edge AI computing and programmable shading — lifting all visuals to the next level. In short, no matter how heavy your demands, from product design and model rendering to video encoding, the RTX 4070 Laptop GPU delivers all the performance needed for top-end content creation. ProArt Studiobook 16 OLED is also supplied with NVIDIA Studio Drivers, ensuring every creative task is able to perform at its best.
ASUS IceCool Thermal Technology
It’s cool to be quiet
The advanced ASUS IceCool Pro thermal technology in ProArt Studiobook 16 OLED gives it the edge when it comes to performance and quietness. Liquid metal thermal materials on the CPU, five heat pipes and larger 102-blade dual fans ensure optimum cooling performance. The new per-key keyboard lighting with air-intake design also helps maximize airflow, too. All this technology helps keep noise levels below 40 dBA in Standard cooling mode, or you can unleash the full 150 W combined CPU/GPU TDP whenever you need to. Cool, quiet, and powerful: what more do you need?
ASUS OLED DISPLAY
16” 3.2K 120 Hz OLED HDR 16:10 touchscreen
For serious creative work, you need a seriously good display. Its 3.2K 120 Hz OLED HDR6 touchscreen is simply superb, with truly photorealistic visuals that are VESA DisplayHDR™ True Black 500 certified for ultra-high contrast and deep blacks, and a 100% DCI-P3 industry-standard colour gamut for vivid, true-to-life colours. It’s also Dolby Vision certified for realistic, ultravivid HDR visuals. Colour accuracy is ensured with Calman Verified and PANTONE® Validated certifications, along with a remarkable Delta E colour-accuracy value of less than 27. To protect your eyes during long late-night sessions, it has 70%-lower blue-light emissions than LCD models8, and it’s certified for eye care by TÜV Rheinland. For intuitive, natural input, the touchscreen also supports the latest MPP 2.0 styluses with up to 4096 pressure levels.
TOUCHPAD
The professional touch
The new large12 haptic touchpad on ProArt Studiobook 16 OLED is a boon for efficient creativity. It’s the world’s first haptic touchpad with stylus support, making it even more versatile, and it uses linear resonant actuator (LRA) technology to provide a precise and responsive haptic feedback.
ASUS DIAL
Make magic happen with ASUS Dial
Discover new ways to work with the exclusive ASUS Dial, an intuitive physical controller that gives you instant and precise fingertip control over parameters in your creative apps. You can easily change brush size, or rapidly undo actions to make your creative workflow smoother. It’s fully customisable — and works with a wide range of apps!
ProArt Creator Hub
Personalise your creativity
ProArt Creator Hub is a personal portal where you can monitor your device’s status, personalise settings, or optimise your workflow for endless creativity. It features an overview Dashboard, Fan Profiles to customise cooling performance, and Control Settings for ASUS creative components personalisation. There’s also a new colour Control that helps you optimise colour tools: we’ve collaborated with Pantone® to provide digital colour data that will help you express your wild creativity.
DESIGN
Crafted for professionals
ProArt Studiobook 16 OLED has a new stepped hinge design that improves heat dissipation, as well as enabling a slimmer all-round NanoEdge bezel that maximises the display area. The 180° lay-flat hinge makes it easy to share ideas and designs with clients or colleagues. There’s a high-tech anti-fingerprint nano-coating that helps keep the Mineral Black low-reflectivity finish of your ProArt Studiobook 16 OLED spotless. This tough, durable coating also feels silky to the touch.
Professional Sound
Break the sound barrier
For unrivaled audio quality, ProArt Studiobook 16 OLED has a stereo sound system certified by the audio experts at Harman Kardon. It delivers powerful, immersive sound that’s crystal-clear.
The immersive Dolby Atmos® technology indulges you in your favorite entertainment with sound that moves all around you, adding breathtaking realism to music, movies and TV.
High fidelity, high-standard headphone DAC
Bring your music and audio to life with the audiophile-grade ESS® SABRE DAC, featuring Hi-Res Audio certification for the highest possible audio playback quality and the ability to drive the world’s most sophisticated high-impedance headphones. The expanded dynamic range and lower distortion lets you enjoy richer, clearer highs and deeper bass, so you can immerse yourself in virtual 7.1-channel surround sound.
User Experience
Thoughtful, innovative design
We go the extra mile to give you a more effortless and joyful experience, at create or play.
CONNECTIVITY
All the ports, all the productivity
There’s no shortage of I/O ports on ProArt Studiobook 16 OLED, so it’s easy to connect your studio peripherals, display devices and networks wherever you are to maintain your full productivity. There are two Thunderbolt™ 4 USB-C® ports with Power Delivery, DisplayPort™ and VR support; two USB 3.2 Gen 2 ports; a 2.5 Gbps LAN port; the latest HDMI® 2.1 FRL port; and an SD Express 7.0 card reader. ProArt Studiobook 16 OLED also includes ultrafast WiFi 6E (802.11ax), so you can easily connect, create and share on the go.
Military-grade
US military-grade laptop tested for durability
ASUS laptops15 are engineered with extraordinary toughness meet the exacting US MIL-STD-810H military-grade standard, undergoing 12 rigorous test methods and 26 punishing test procedures — exceeding industry standards. The upshot is a range of products that are renowned for reliability and durability. These factors also inherently benefit longevity and thus sustainability, so you can work, travel or relax with the confidence that your ASUS laptop is ready for the real world — today, and long into the future.
Specifications
Colour
Mineral Black
Operating System
Windows 11 Pro - ASUS recommends Windows 11 Pro for business
Processor
Intel® Core™ i9-13980HX Processor 2.2 GHz (36MB Cache, up to 5.6 GHz, 24 cores, 32 Threads)
Graphics
NVIDIA® GeForce RTX™ 4070 Laptop GPU
8GB GDDR6
Up to 2175MHz Boost Clock 130W Maximum Graphics Power with Dynamic Boost
Intel® UHD Graphics
Display
16.0-inch, 3.2K (3200 x 2000) OLED 16:10 aspect ratio, 0.2ms response time, 120Hz refresh rate, 500nits, 550nits HDR peak brightness, DCI-P3: 100%, 1,000,000:1, VESA CERTIFIED Display HDR True Black 500, 1.07 billion colors, PANTONE Validated, Glossy display, 70% less harmful blue light, SGS Eye Care Display, Touch screen, (Screen-to-body ratio)87%, With stylus support
Memory
64GB, 32GB DDR5 SO-DIMM *2
- Memory Max Up to:64GB
Storage
2TB M.2 NVMe™ PCIe® 4.0 Performance SSD
Expansion Slots (includes used)
- 2x DDR5 SO-DIMM slots
- 2x M.2 2280 PCIe 4.0x4
I/O Ports
2x USB 3.2 Gen 2 Type-A
2x Thunderbolt™ 4 supports display / power delivery
1x HDMI 2.1 FRL
1x 3.5mm Combo Audio Jack
1x Headphone/Headset
1x RJ45 Gigabit Ethernet
1x DC-in
SD Express 7.0 card reader
Keyboard & Touchpad
Backlit Chiclet Keyboard with Num-key, 1.4mm Key-travel, Precision Touchpad
Camera
FHD camera with IR function to support Windows Hello
With privacy shutter
Audio
Smart Amp Technology
Built-in speaker
Built-in 4-way stereo speakers
Built-in microphone
Built-in array microphone
harman/kardon (Premium)
with Cortana voice-recognition support
Network and Communication
Wi-Fi 6E(802.11ax) (Dual band) 2*2 + Bluetooth® 5.3 Wireless Card
Battery
90WHrs, 4S1P, 4-cell Li-ion
Power Supply
ø6.0, 240W AC Adapter, Output: 20V DC, 12A, 240W, Input: 100~240V AC 50/60Hz universal
Weight
2.40 kg (5.29 lbs)
Dimensions (W x D x H)
35.60 x 27.10 x 2.09 ~ 2.39 cm (14.02" x 10.67" x 0.82" ~ 0.94")
Built-in Apps
MyASUS
ProArt Creator Hub
ScreenXpert
GlideX
MyASUS Features
System diagnosis
Battery health charging
Fan Profile
Splendid
Function key lock
WiFi SmartConnect
Link to MyASUS
TaskFirst
Live update
ASUS OLED Care
AI Noise Canceling
AdaptiveLock
ASUS Exclusive technology
ASUS Antimicrobial Guard
Microsoft Office
1-month trial for new Microsoft 365 customers. Credit card required.
Military Grade
US MIL-STD 810H military-grade standard
Regulatory Compliance
RoHS
REACH
Security
HDD User Password Protection and Security
BIOS Booting User Password Protection
Trusted Platform Module (Firmware TPM)
BIOS setup user password
Security Lock
McAfee® LiveSafe™
IR webcam with Windows Hello support
Disclaimer
This product has only been tested for compatibility with the Windows 11 operating system, and may encounter compatibility issues if Windows 10 or older OS versions are installed.
OLED
OLED
Estimate shipping
Refund Policy
Before your contact us for return and warranty of your purchase, please be aware the following terms and conditions.
*All return enquiry should send to RA@pclan.com.au to avoid delay.
- All products must be installed by a qualified technician or knowledgeable person. Any damage or faulty due to incorrect installation may void the product warranty.
- Any warranty requires proof of purchase (invoice) issued by PC LAN Pty Ltd. For missing invoice and enquiry for invoice search or re-print, $15.00 administration and processing fee will be charged. Please contact accounts@pclan.com.au for your enquiry.
- Customer should contact the manufacturer for their support and advice as the majority of warranties are directly provided by them. As a reseller, PC LAN is also required to comply with these requirements. If the manufacturer is unable to offer a replacement or repair for a faulty product and instructs the end user to return the product. Customer should contact us with the reference/case number provided by the manufacturer, along with our tax invoice number. Our team will then contact the supplier to verify the return/replacement authorization and initiate a return case.
- If the returned product is found to be physically damaged during transit due to inadequate packaging, the warranty will be voided and the product cannot be exchanged or refunded.
- All returned items will be tested upon arrival and will attract a handling fee of $20 plus return postage to customer if found to be in perfect working condition.
- Please note free or bonus items are covered only by 7-day-Dead-on-Arrival policy, hence please contact us at once if the item is found to be defective within 7 days of receiving. Please feel free to contact us if there are any questions.
- Due to health and hygiene reasons, microphones, earphones and headphones can only be returned if they are unopened within 30 days of purchase and are completely sealed or faulty.
- The benefits provided to you under the various warranty of different items are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For more information visit Australian Consumer Law's website
Page Index
- Change of Mind / Non-Faulty Returns
- Dead on Arrival (DOA) & Warranty Returns
- Return of Faulty Products
- Manufacturer Contact
1. Change of Mind / Non-Faulty Returns
We encourage customers to carefully consider their purchases before placing an order. However, if a non-faulty item needs to be returned due to a change of mind or incorrect purchase, please refer to our policy below:
- The item must be in stock at PC LAN at the time of purchase. Custom build items and special order-in items that are not part of our regular inventory may be rejected.
- The item must be returned within 30 days of delivery in its original undamaged packaging.
- The item must be unused and still factory sealed.
- If the item has been opened, a restocking fee of 20% will be charged as the item is no longer considered brand new.
- If the item has been used, the return may be rejected or a restocking fee of up to 50% may be charged.
- Any delivery or insurance costs incurred are not refundable and not included in the restocking fee.
- We reserve the right to refuse a refund if the item is not in resalable condition, including damaged or missing packaging or parts.
- Software, printers with unsealed ink, and other consumable items cannot be returned.
- Microphones, earphones, and headphones can only be returned if unopened and completely sealed within 30 days of purchase due to health and hygiene reasons.
- To initiate a Change of Mind / Non-Faulty return, request must be sent to RA@pclan.com.au wihtin 14 days of purchase for final approval.
2. DOA & Warranty Returns
All brand new products (with the exception of consumable products and software) sold by PC Lan Pty Ltd are covered by Australian manufacturer warranty. For used or ex-demo product, warranty terms will be stated in the listing, or otherwise, customer can contact us for warranty information.
2.1. DOA Returns (Product Dead on Arrival)
If your item is confirmed to be defective when delivered, it will be treated as Dead On Arrival (DOA). The DOA period is 14 days from your invoice date. DOA claims are eligible for a refund or replacement after the faulty item has been returned to us.
Please note:
- Customer must contact us within 14 days of your invoice date.
- In order to expedite your DOA claim, please obtain a manufacturer reference number which confirms that your item may be faulty.
- Customers are responsible for covering the shipping costs of returning faulty items, while PC Lan will cover the return freight costs for replacement units. We do not offer reimbursement for any shipping costs incurred by customers.
- The item should be returned to us within 14 calendar days of the issuance of the return label. Where possible, all items should be packed in the original, undamaged /unmarked packaging including any accessories, manuals and documentation that shipped with the item. If the accessories are missing, we reserve the right to reject the DOA claim or apply only a partial refund
- The processing time for a DOA return is up to 2 weeks from the time we receive it. This allows us to send the DOA unit to the vendor for testing and fault verification.
2.2. Warranty Returns
If a product is outside the 14-day DOA period, the standard manufacturer warranty terms will apply. As some of our products, like electronics and computers, require specialized support, we strongly recommend that you first contact the manufacturer for troubleshooting assistance. Their support team is more knowledgeable in diagnosing and resolving issues and can help minimize delays that may arise from us acting as an intermediary. However, if the manufacturer is unable to assist, our team can step in and provide further assistance. Our product's Manufacturer Contact.
Please note:
- Customers are responsible for covering the shipping costs of returning faulty items, while PC Lan will cover the return freight costs for replacement units. We do not offer reimbursement for any shipping costs incurred by customers.
- The processing time is generally 1-3 weeks from the time we receive the faulty unit.
- Certain products requires end-user contact manufacturer support team to obtain reference number for processing warranty claim. Please check our Manufacturer Contact for details.
- Please note that the warranty claim may result in a repair, replacement, or store credit at PC LAN, depending on the manufacturer's approval. Refunds are not available under any circumstances.
- Invoice or Order number and item's serial number (if applicable) must be provided for warranty claim. We cannot process warranty request without proof of purchase.
3. Return of Faulty Products:
Once we receive a faulty product, we will send it to the manufacturer or their authorized service center for assessment. However the return will be rejected in below cases:
- without PC LAN approved RA Number attached on return package
- item is damaged due to misuse or inadequate packageing in transit
- serial number does not match tax invoice record
After we receive the repaired or replacement unit from manufacturer, we will arrange return delivery to you.
Note: If the fault is not covered by the manufacturer's warranty or extended warranty (if applicable), we will provide you with a quote for the repair cost and any costs associated with the processing of the return prior to returning the product(s) to you.
4. Manufacturer Contact:
|
Company |
Phone/Email |
|
Acer Service Centre |
1300 362 328 (Laptop, LCD) |
|
APC |
13 73 28 (Tech Support) |
|
ASUS |
1300 278 788 |
|
Belkin |
1800 235 546 (English only 24/7) |
|
Cisco |
1800 805 227 |
|
CyberPower |
1300 431 808 |
|
D-Link |
1300 766 868 |
|
Dahua |
1800 327 457 |
|
Eaton |
1300 877 877 |
|
Epson Service Centre |
1300 361 054 |
|
Fujitsu Service Centre |
1800 288 283 |
|
Fujixerox |
1800 883 668 |
|
LaCie |
*Please contact LaCie (Seagate) for Warranty |
|
Lenovo |
131 426 |
|
Lexmark (Return to PC Lan) |
(07) 3377 5888 |
|
LG Service Centre |
1800 643 156 |
|
Linksys |
1800 605 971 |
|
Logitech |
1800 025 544 |
|
HP Service Centre |
131 047; 1300 721 147 (Printer); 131 047 (scanner) |
|
IBM Service Centre |
1800 289 426 |
|
Kingston |
1800 620 569 |
|
Motorola |
1300 138 823 |
|
Zebra |
1800 457 439 / TSAPAC@zebra.com (Printers) |
|
Philips |
1300 651 993 |
|
Qnap |
Contact QNAP Support |
|
Samsung Service Centre |
1300 362 603 |
|
Seagate |
|
|
Sony |
1300 137 669 |
|
Synology |
Contact Synology Support |
|
Toshiba |
(02) 9887 6000; 13 30 70 |
|
Viewsonic Centre Centre |
1800 880 818 |
|
Wacom |
(02) 9422 6700 |
| Western Digital |