{"product_id":"yealink-usb-y-trainer-cable","title":"Yealink USB-Y Trainer Cable","description":"\u003ch2 class=\"product-title\" id=\"proddetailsprodname\"\u003eYealink USB-Y Trainer Cable\u003c\/h2\u003e\n\u003cp\u003eThe Yealink USB-Y Trainer Cable connects two Yealink UH (USB) or BH (Bluetooth) headsets to a single PC, allowing supervisors and agents to share the same call in real time. With true plug-and-play functionality, it supports audio split, silent monitoring, whisper coaching, and call takeover – covering every stage of agent training and supervision. Supervisors can listen in undetected, guide agents privately, or seamlessly take over calls when needed. Compatible with both wired USB and wireless Bluetooth Yealink headsets, it’s a simple, software-free solution built for modern call centres and training environments.\u003c\/p\u003e\n\u003ch2\u003eKey Benefits and Features\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003eAudio Split\u003c\/strong\u003e\u003cbr\u003eThe audio split design allows both the agent and the supervisor to join the same call simultaneously. With true plug-and-play connectivity and no additional software required, it enables seamless call sharing for real-time training and collaboration.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSilent Monitoring\u003c\/strong\u003e\u003cbr\u003eSupervisors can silently monitor live conversations between agents and customers without speaking or interrupting the call. The monitoring process is completely invisible to customers, ensuring an authentic and undisturbed communication experience while enabling effective quality assurance, service evaluation, and call reviews.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhisper Coaching\u003c\/strong\u003e\u003cbr\u003eWhisper coaching delivers the supervisor’s voice exclusively to the agent, allowing real-time guidance without the customer hearing any instructions. This “invisible” coaching approach helps agents correct issues instantly, build confidence faster, and handle complex or high-risk calls more effectively.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCall Takeover\u003c\/strong\u003e\u003cbr\u003eWhen a call requires immediate intervention, supervisors can step in with a single action and communicate directly with the customer. Agents may continue listening for learning purposes, ensuring smooth escalation handling and effective resolution in critical situations.\u003c\/p\u003e","brand":"Yealink","offers":[{"title":"Default Title","offer_id":52763962736960,"sku":"USB-Y-T-C","price":55.0,"currency_code":"AUD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0766\/5205\/2800\/files\/USB-Y-Trainer-Cord.webp?v=1783583218","url":"https:\/\/www.pclan.com.au\/products\/yealink-usb-y-trainer-cable","provider":"PC LAN","version":"1.0","type":"link"}