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Refund Policy
Before your contact us for return and warranty of your purchase, please be aware the following terms and conditions.
*All return enquiry should send to RA@pclan.com.au to avoid delay.
- All products must be installed by a qualified technician or knowledgeable person. Any damage or faulty due to incorrect installation may void the product warranty.
- Any warranty requires proof of purchase (invoice) issued by PC LAN Pty Ltd. For missing invoice and enquiry for invoice search or re-print, $15.00 administration and processing fee will be charged. Please contact accounts@pclan.com.au for your enquiry.
- Customer should contact the manufacturer for their support and advice as the majority of warranties are directly provided by them. As a reseller, PC LAN is also required to comply with these requirements. If the manufacturer is unable to offer a replacement or repair for a faulty product and instructs the end user to return the product. Customer should contact us with the reference/case number provided by the manufacturer, along with our tax invoice number. Our team will then contact the supplier to verify the return/replacement authorization and initiate a return case.
- If the returned product is found to be physically damaged during transit due to inadequate packaging, the warranty will be voided and the product cannot be exchanged or refunded.
- All returned items will be tested upon arrival and will attract a handling fee of $20 plus return postage to customer if found to be in perfect working condition.
- Please note free or bonus items are covered only by 7-day-Dead-on-Arrival policy, hence please contact us at once if the item is found to be defective within 7 days of receiving. Please feel free to contact us if there are any questions.
- Due to health and hygiene reasons, microphones, earphones and headphones can only be returned if they are unopened within 30 days of purchase and are completely sealed or faulty.
- The benefits provided to you under the various warranty of different items are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For more information visit Australian Consumer Law's website
Page Index
- Change of Mind / Non-Faulty Returns
- Dead on Arrival (DOA) & Warranty Returns
- Return of Faulty Products
- Manufacturer Contact
1. Change of Mind / Non-Faulty Returns
We encourage customers to carefully consider their purchases before placing an order. However, if a non-faulty item needs to be returned due to a change of mind or incorrect purchase, please refer to our policy below:
- The item must be in stock at PC LAN at the time of purchase. Custom build items and special order-in items that are not part of our regular inventory may be rejected.
- The item must be returned within 30 days of delivery in its original undamaged packaging.
- The item must be unused and still factory sealed, and may be charged for up to 10% restocking fee.
- If the item has been opened, a restocking fee of 20% will be charged as the item is no longer considered brand new.
- If the item has been used or registered, the return may be rejected or a restocking fee of up to 50% may be charged.
- Any delivery or insurance costs incurred are not refundable and not included in the restocking fee.
- We reserve the right to refuse a refund if the item is not in resalable condition, including damaged or missing packaging or parts.
- Software, printers with unsealed ink, and other consumable items cannot be returned.
- Microphones, earphones, headphones, keyboard and mouse, chairs can only be returned if unopened and completely sealed within 30 days of purchase due to the health and safety regulations.
- To initiate a Change of Mind / Non-Faulty return, request must be sent to RA@pclan.com.au wihtin 14 days of purchase for final approval.
- If customer do not pick up within 30-days of purchase and request cancellation. Customer are liable for a restocking fee to cover the variation of the cost.
2. DOA & Warranty Returns
All brand new products (with the exception of consumable products and software) sold by PC Lan Pty Ltd are covered by Australian manufacturer warranty. For used or ex-demo product, warranty terms will be stated in the listing, or otherwise, customer can contact us for warranty information.
2.1. DOA Returns (Product Dead on Arrival)
If your item is confirmed to be defective when delivered, it will be treated as Dead On Arrival (DOA). The DOA period is 14 days from your invoice date. DOA claims are eligible for a refund or replacement after the faulty item has been returned to us.
Please note:
- Customer must contact us within 14 days of your invoice date.
- In order to expedite your DOA claim, please obtain a manufacturer reference number which confirms that your item may be faulty.
- Customers are responsible for covering the shipping costs of returning faulty items, while PC Lan will cover the return freight costs for replacement units. We do not offer reimbursement for any shipping costs incurred by customers.
- The item should be returned to us within 14 calendar days of the issuance of the return label. Where possible, all items should be packed in the original, undamaged /unmarked packaging including any accessories, manuals and documentation that shipped with the item. If the accessories are missing, we reserve the right to reject the DOA claim or apply only a partial refund
- The processing time for a DOA return is up to 2 weeks from the time we receive it. This allows us to send the DOA unit to the vendor for testing and fault verification.
2.2. Warranty Returns
If a product is outside the 14-day DOA period, the standard manufacturer warranty terms will apply. As some of our products, like electronics and computers, require specialized support, we strongly recommend that you first contact the manufacturer for troubleshooting assistance. Their support team is more knowledgeable in diagnosing and resolving issues and can help minimize delays that may arise from us acting as an intermediary. However, if the manufacturer is unable to assist, our team can step in and provide further assistance. Our product's Manufacturer Contact.
Please note:
- Customers are responsible for covering the shipping costs of returning faulty items, while PC Lan will cover the return freight costs for replacement units. We do not offer reimbursement for any shipping costs incurred by customers.
- The processing time is generally 1-3 weeks from the time we receive the faulty unit.
- Certain products requires end-user contact manufacturer support team to obtain reference number for processing warranty claim. Please check our Manufacturer Contact for details.
- Please note that the warranty claim may result in a repair, replacement, or store credit at PC LAN, depending on the manufacturer's approval. Refunds are not available under any circumstances.
- Invoice or Order number and item's serial number (if applicable) must be provided for warranty claim. We cannot process warranty request without proof of purchase.
3. Return of Faulty Products:
Once we receive a faulty product, we will send it to the manufacturer or their authorized service center for assessment. However the return will be rejected in below cases:
- without PC LAN approved RA Number attached on return package
- item is damaged due to misuse or inadequate packageing in transit
- serial number does not match tax invoice record
After we receive the repaired or replacement unit from manufacturer, we will arrange return delivery to you.
Note: If the fault is not covered by the manufacturer's warranty or extended warranty (if applicable), we will provide you with a quote for the repair cost and any costs associated with the processing of the return prior to returning the product(s) to you.
4. Manufacturer Contact:
|
Company |
Phone/Email |
|
Acer Service Centre |
1300 362 328 (Laptop, LCD) |
|
APC |
13 73 28 (Tech Support) |
|
ASUS |
1300 278 788 |
|
Belkin |
1800 235 546 (English only 24/7) |
|
Cisco |
1800 805 227 |
|
CyberPower |
1300 431 808 |
|
D-Link |
1300 766 868 |
|
Dahua |
1800 327 457 |
|
Eaton |
1300 877 877 |
|
Epson Service Centre |
1300 361 054 |
|
Fujitsu Service Centre |
1800 288 283 |
|
Fujixerox |
1800 883 668 |
|
LaCie |
*Please contact LaCie (Seagate) for Warranty |
|
Lenovo |
131 426 |
|
Lexmark (Return to PC Lan) |
(07) 3377 5888 |
|
LG Service Centre |
1800 643 156 |
|
Linksys |
1800 605 971 |
|
Logitech |
1800 025 544 |
|
HP Service Centre |
131 047; 1300 721 147 (Printer); 131 047 (scanner) |
|
IBM Service Centre |
1800 289 426 |
|
Kingston |
1800 620 569 |
|
Motorola |
1300 138 823 |
|
Zebra |
1800 457 439 / TSAPAC@zebra.com (Printers) |
|
Philips |
1300 651 993 |
|
Qnap |
Contact QNAP Support |
|
Samsung Service Centre |
1300 362 603 |
|
Seagate |
|
|
Sony |
1300 137 669 |
|
Synology |
Contact Synology Support |
|
Toshiba |
(02) 9887 6000; 13 30 70 |
|
Viewsonic Centre Centre |
1800 880 818 |
|
Wacom |
(02) 9422 6700 |
| Western Digital |
Description
IPS technology for full colors and wide viewing angles
IPS displays use an advanced technology which gives you extra wide viewing angles of 178/178 degree, making it possible to view the display from almost any angle - even in 90 degree Pivot mode! Unlike standard TN panels, IPS displays gives you remarkably crisp images with vivid colors, making it ideal not only for Photos, movies and web browsing, but also for professional applications which demand color accuracy and consistent brightness at all times.
Crystalclear images with Quad HD 2560 x 1440 pixels
These Philips screens deliver Crystalclear, Quad HD 2560x1440 or 2560x1080 pixel images. Utilizing high performance panels with high density pixel count, enabled by high bandwidth sources like USB-C, Displayport, HDMI, these new displays will make your images and graphics come alive. Whether you are demanding professional requiring extremely detailed information for CAD-CAM solutions, using 3D graphic applications or a financial wizard working on huge spreadsheets, Philips displays will give you Crystalclear images.
MultiView enables simultaneous dual connection and view
With the ultra-high resolution Philips MultiView display you can now experience a world of connectivity. MultiView enables active dual connect and view so that you can work with multiple devices like a PC and notebook simultaneously, for complex multi-tasking.
Secure sign-in with pop-up webcam
Philips' innovative and secure webcam pops up when you need it and securely tucks back into the monitor when you are not using it. The webcam is also equipped with advanced sensors for Windows Hello facial recognition, which conveniently logs you into your Windows devices in less than 2 seconds, 3 times faster than a password.
DisplayPort-out for connecting additional displays
With DisplayPort-out you can connect multiple high resolution displays with just one cable from your first display to the PC. The ability to daisy chain multiple displays enables you to create a clean desktop without the hassle of too many wires all over.
TUV Eye Comfort certified to reduce eye fatigue
Philips display meet TUV Rheinland Eye Comfort standard to prevent eye strain caused by prolonged computer use. With TUV Eye Comfort certification, Philips displays ensure flicker-free, low blue mode, no disturbing reflections, wide viewing angle and less reduction of image quality from different angles and ergonomic stand designs for ideal viewing experience. Keep your eyes healthy and boost work productivity.
Built-in KVM switch to easily switch between sources
With MultiClient Integrated KVM switch, you can control two separate PCs with one monitor-keyboard-mouse set up. A convenient button allows you to quickly switch between sources. Handy with set-ups that require dual PC computing power or sharing one large monitor to show two different PCs.
Collaboration-ready webcam with noise-cancelling mic.
This Philips monitor comes with a built-in 5MP webcam, noise-cancelling microphone, and speakers, making it perfect for working from home and collaborating remotely. It is equipped with advanced sensors that work seamlessly with Windows Hello facial recognition, allowing you to log into your Windows devices in less than 2 seconds. For added privacy, a physical camera switch lets you disable the webcam when not in use. The noise-cancelling microphone and dual 5-watt integrated speakers ensure clear communication.
RJ-45 to USB-C gives easy network connection with security
Simplify all peripherals from monitor to PC using one-cable-docking USB Type-C connector, includes networking, high resolution video output from PC to monitor, and surfing on Internet without an additional network cable, even without LAN port on your notebook. RJ45 connection through USB-C offers a fast and secure connection when needed. Getting the fastest data speeds allows you to transfer data from a HDD to your PC faster than ever. Additionally, USB-C with power delivery can even enable you to power and charge your notebook from the monitor, eliminating the need for extra power cables.
PowerSensor saves up to 75% energy costs
PowerSensor is a built-in 'people sensor' that transmits and receives harmless infrared signals to determine if user is present and automatically reduces monitor brightness when user steps away from the desk, cutting energy costs by up to 75 percent and prolonging monitor life
| Panel Size | 27 inch / 68.5 cm |
| Aspect Ratio | 16:9 |
| LCD Panel Type | IPS technology |
| Backlight Type | W-LED system |
| Pixel Pitch | 0.2331 × 0.2331 mm |
| Brightness | 350 cd/m² |
| Display Colors | 16.7 million (8-bit) |
| Color Gamut (Typical) | NTSC 89%, sRGB 101% |
| Contrast Ratio (Typical) | 1000:1 |
| SmartContrast | 50,000,000:1 |
| Response Time (Typical) | 4 ms (Gray to Gray) |
| Viewing Angle | 178° (H) / 178° (V) @ C/R > 10 |
| Picture Enhancement | SmartImage |
| Maximum Resolution | 2560 × 1440 @ 75 Hz |
| Effective Viewing Area | 596.736 × 335.664 mm |
| Scanning Frequency | 30–114 kHz (H) / 48–75 Hz (V) |
| Pixel Density | 109 PPI |
| Display Screen Coating | Anti-Glare, 3H, Haze 25% |
| sRGB | Yes |
| Flicker-Free | Yes |
| LowBlue Mode | Yes |
| EasyRead | Yes |
| Signal Input | HDMI 1.4 × 1, DisplayPort 1.4 × 1, USB-C × 1 (DP Alt mode, Data, PD up to 100W) |
| Sync Input | Separate Sync |
| Audio I/O | Audio Out / Microphone In Combo Jack |
| RJ45 Ethernet | Up to 1G, Wake on LAN |
| Signal Output | DisplayPort Out × 1 |
| HDCP | HDCP 1.4 & 2.2 (HDMI / DP / USB-C) |
| HBR3 | Supported (DisplayPort / USB-C) |
| USB Hub | USB 3.2 Gen 2 / 10 Gbps Upstream: USB-C × 1 (Data) Downstream: USB-A × 4 (1 fast charge B.C 1.2), USB-C × 1 (Data, PD 15W) |
| Max Power Delivery | Up to 100W (5V–20V, up to 4.8A) |
| USB PD Version | 3.0 |
| Height Adjustment | 150 mm |
| Pivot | ±90° |
| Swivel | ±180° |
| Tilt | -5° / +30° |
| Power Supply | Built-in, 100–240VAC, 50–60Hz |
| Off Mode | Zero watts with AC switch |
| On Mode | 21.5 W (typical, EnergyStar test method) |
| Standby Mode | 0.4 W (typical) |
| Power LED Indicator | Operation – White; Standby – White (blinking) |





